FAQ'S

1. Is there a membership fee?

No.

2. What is consolidation? Will you open boxes for me and combine the contents of several cartons into fewer cartons?

Let me answer the second question first. We cannot open boxes and repack in smaller or fewer boxes- it's a liability issue.

Yes, we consolidate shipments. That means that if you wish, we will wait until all the cartons from one or several vendors arrive in our NJ warehouse before shipping to Bermuda. Since we have a minimum shipment charge of $60 ($50 for freight + $10 purchasing fee), by waiting for all your cartons to be received, you can avoid paying the minimum charge multiple times. Unless you specifically request otherwise, we will wait for all your orders to arrive before shipping.

3. How do I get started with my first shipment?

Find and bookmark the items you want to purchase. Then click HERE or on the PLACE ORDER tab at the top right of any page. We will send you a PDF presentation showing the items you want and the cost of each item. We will place the order after you have deposited the cost of the order to our HSBC account. Remember that US purchases are in US dollars. You may pay us in US dollars or Bermuda dollars plus the 1.68% foreign currency fee. The ocean freight, duty, wharfage, insurance and local delivery charges (if applicable) are payable in Bermuda dollars.

4. How much does it cost?

We offer you the convenience of an "all-in" price. You pay $15.00 per cubic foot for the first 20 cubic feet of your entire shipment and $10.00 per cubic foot for each cubic foot thereafter plus $10 per vendor for the first 5 items and then $2 per additional item from that vendor. The first delivery to our NJ warehouse from each of your vendors is included- but if your vendor breaks up your order into multiple deliveries, there is a $5 receiving charge for each additional delivery. There are no additional fees apart from optional insurance and optional local delivery. You must pay the product cost plus any US delivery charges and sales tax (if applicable) before we purchase the items.

You may pay via direct deposit to our HSBC account or by credit/debit card (there's a 4% additional fee).

5. How long does it take?

We ship weekly. Complete shipments received by end of day Tuesday in NJ will sail on the weekend boat. Normally, your shipment will be available for collection by Thursday the following week.

6. Do I have to purchase insurance?

Insurance is recommended but not compulsory. Insurance costs 2% of the landed shipment (product cost, duty, wharfage, ocean freight, optional local delivery).

7. How much is local delivery?

Click HERE or on the HOME DELIVERY tab for complete details.

8. May I pay with a credit or debit card?

Yes. There is a 4% additional charge for payments with debit or credit card.

9. Are there any storage charges?

We are happy to consolidate your shipments in NJ with no extra charge (within reason!). If you are collecting your shipment in Bermuda, you have 3 business days before storage charges begin to accumulate.

Charges are $0.10 per cubic foot for first 5 days (beginning with day 4 after arrival). The next 5 days are $0.25 per cubic foot. Each additional day is $0.50 per cubic foot.

10. What address do we use for shipping our US purchases?

Due to HM Customs regulations we are no longer accepting shipments of items purchased directly by YOU. WE must make each and every purchase.

11. Where is your Bermuda warehouse for collection of my purchases?

#4 Addendum Lane, Pembroke. Same building as DeCosta Construction, across from Rayclan. Open hours are Monday-Friday, 8:30-4:30. The sign on the building reads "Sea Venture".

My question is not here. Help!!!

Send us an e-mail with your question. Good questions will be added to this page.